The Team Lead is responsible for managing the Department’s project operations team. This position will focus on managing the team’s workflows and interplay across the Department’s business units, working within a fast paced, rapidly expanding environment. S/he is responsible for the implementation of changes including systems migrations, new project rollouts, service modifications, as well as other initiatives. Work is carried out independently under general supervision.
Job Title: Team Lead, Operations
Location: Washington, DC
Essential Duties and Responsibilities include the following. IIE may add, change, or remove essential and other duties at any time.
Scholar Exchanges Operations
- Responsible for the overall structure and day-to-day processes of the department’s Scholar Exchanges Operations unit and team members. Activities of the unit include application and selection processes and systems management; oversight of participant management strategies and self-service interactions by participants and external clients; quality assurance strategies, data management and reporting; and monitoring and evaluation.
- Ensure the highest levels of business practices are in place and continually monitor workflows and Set functional processes and procedures for team members to follow. Create strategies to improve them where possible.
- Determine project operational strategies and training needs by conducting needs assessments, reviewing and creating capacity plans, and maximizing resource utilization; contribute information and analysis to divisional strategic plans and reviews.
- Analyzes current practices and provides recommendations to maximize efficiencies as part of a continual improvement
- Coordinate the operational implementation of project tasks across the Scholar Exchanges business units, as well as other IIE
- Design and develop project operation components and processes for new business
- Represent division and IIE generally at internal and external meetings; act as contact with IIE sponsors, as
- Work with Executive Director and Finance Manager to develop and monitor budgets related to a project’s
- Travel within the US, as
- Responsible for complying with applicable contract and sponsor requirements and following all IIE policies and procedures
- Performs other duties and functions as
- Manage and lead a team of
- Prioritize, organize, distribute and coordinate the flow of Assess workload based on priorities and level of complexity.
- Guide individual performance via timely feedback and Make recommendations to Executive Director concerning employment, termination, performance evaluations, salary actions, and other personnel actions.
- Train team on all policy and program updates; identify appropriate training and development
Education & Experience:
- Bachelor’s degree Degree in Business Administration, Industrial Engineering, Library and Information Science, Public Administration, or not-for-profit management a plus.
- Minimum five years of program management experience and at least four years relevant experience in international higher education exchange
- At least two years of supervisory experience required
- Experience working on a scholarship program or grant management in order to understand the program lifecycle and to drive efficient
- Experience with developing systems, processes, and procedures in order to achieve high quality
Knowledge, Skills, and Abilities:
- Strong critical thinking skills, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to
- Strong interpersonal skills and the ability to work well within a diverse team environment.
- Ability to supervise, direct workflow, guide, and mentor
- Ability to demonstrate flexibility in dealing with difficult or unpleasant circumstances, or adjusting to changing conditions, in order to meet job requirements.
- Ability to maintain excellent standards of quality as a primary organizational
- Ability to follow established guidelines, policies, and procedures in order to ensure
- Strong service orientation, actively looking for ways to help people.
- Demonstration of strong time management skills, managing one’s time and the time of
- Demonstration of active learning, understanding the implications of new information for problem- solving and decision-making.
- Ability to instruct and teach others on how to do something, selecting and using training/instructional methods and procedures as
- Excellent verbal and written communication
Work Environment and Physical Demands: Essential functions are typically performed in an office setting with a low level of noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please apply online at: https://iie.hua.hrsmart.com/hrsmart/ats/Posting/view/1397